Frequently Asked Questions

Is there a customer service hotline?

Customer Service Number: 63458212

Our customer service hotline operating hours:
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 14:00
Sunday: Closed

How do I purchase online?

Step 1: Browse our Cakes & Chocolates
Step 2: Select your desired item with greetings
Step 3: Add the item to cart and check date availability
Step 4: Proceed to checkout and choose either Delivery or Self Collection
Step 5: Choose your desired delivery date and timing
Step 6: Enter any promo you have, make payment and you are done!
Step 7: Receive confirmation by email from us
Step 8: Enjoy chocolate goodness!

What is the processing lead time for online orders?

Please allow us up to 1 working day to process your online orders after payment clearance. If your order is urgent, we suggest you make a direct purchase from our stores instead.

Can I order online and pay for it at the store or to your delivery staff?

All items purchased online must be paid online before the order is processed. Please note that items in the shopping cart are not reserved or set aside. Our delivery and store staff are unable to accept any payments. If you would like to make payment at our retail stores, please make a direct purchase at the stores.

Are all items on your online store available in your outlets?

Most products online are available in our retail stores, unless they are online exclusives, which would be indicated in the item description. If it an important occasion, we advise customers to call the individual store to check availability of their product of choice before heading down.

Can I customize a cake?

Some cakes can be customised into larger sizes and designs. Kindly email with your request to find out more. Most customisations take at least 4-5 working days’ advance notice, depending on the complexity of the customisation.

Serving Size

Your Order Includes

When properly fermented, Nacional cacao from Manabí tends to be well-balanced with moderate acidity and tannic structure, famously aromatic, with a highly complex range of flavor notes across the floral-fruit spectrum, often with grassy and nutty notes, among other accompanying characteristics.